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Frequently Asked Questions
Get answers to common questions about our products, ordering, and delivery
In accordance with Ontario law, you must be 19 years of age or older to enter Your Highness Cannabis, browse our menu, or place an order.
We require valid, government-issued photo ID (e.g., Driver's License, Passport, Ontario Photo Card, or Canadian Armed Forces ID). Please note that physical ID is required—digital photos or photocopies cannot be accepted.
Under Health Canada regulations, the legal public possession limit per adult is 30 grams of dried cannabis (or its legal equivalent in other formats).
Equivalencies include:
Edibles: 450 g (solid) or 2,250 g (liquid).
Vapes & Concentrates: 7.5 g.
Topicals / Oils: 30 g.
Our online checkout automatically calculates these limits so your order remains fully compliant.
Ordering delivery through our online menu is fast and discreet:
Select Delivery at checkout and enter your postal code.
Complete your payment online.
Our driver will deliver your order within the designated delivery window.
Note: The person who placed the order must be home to receive it and must present valid 19+ photo ID along with the physical payment card used for the transaction.
Click & Collect orders are typically processed and ready for pickup within 5 to 10 minutes. You will receive a notification email or SMS when your order is bagged and waiting at the counter.
When you arrive, skip the regular line and head straight to the pickup counter with your ID and payment card.
We offer flexible payment options to keep your checkout smooth:
In-Store: Cash, Debit, Visa, Mastercard, Apple Pay, and Google Pay.
Online (Pickup & Delivery): Visa, Mastercard, and Visa/Mastercard Debit.
Yes! We are committed to offering the best value in Sarnia. If you find an identical, in-stock item listed at a lower regular price at another licensed dispensary in the local Sarnia area, show the active listing or flyer to our budtenders, and we will happily match it.
Absolutely. Our budtenders are trained to guide both beginners and experienced consumers. Whether you are looking for low-THC options, non-psychoactive CBD products for wellness, specific terpene profiles, or high-potency concentrates, we take the time to answer your questions and match you with the right product.
Due to provincial health and safety regulations, opened cannabis products cannot be returned or exchanged.
Exchanges are accommodated under the following conditions:
Defective Hardware: Vapes, cartridges, or batteries that are faulty out of the box can be exchanged within 14 days of purchase with the original packaging and receipt.
Unopened Accessories: Non-cannabis items (glassware, grinders, accessories) can be returned unused within 14 days.
Our loyalty program is free to join in-store or online. As a member, you earn points on eligible purchases that can be redeemed for discounts, special promotions, and store perks. Members also get access to exclusive daily deals and early notifications for limited craft drops.
Yes! We are dedicated to reducing environmental waste. Bring your clean, empty cannabis containers, plastic tubes, pouch packaging, and expired vape cartridges to Your Highness and drop them into our in-store recycling bin. We partner with specialized recycling streams to ensure these materials stay out of local landfills.
Still have questions? We're here to help.
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